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FAQ

Troubleshoot

I only received my in-game topup partially, what should I do?

Firstly, please give 10-15 minutes after your purchase order to allow for the in-game topup to be completed. Meanwhile, you can do a restart of your game application or phone. If you still did not receive the in-game items fully, please reach us in the following format and we will assist you 

  • Game: 
  • Order Number: 
  • Product Purchased: 
  • Total Amount of In-Game Topup Received:

Last Updated 07/02/2024

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  • Each time you purchase the Lunite Subscription, you will immediately receive 300 Lunite and 30 days of Lunite Subscription. While your Lunite Subscription is active, you will receive 90 Astrites upon logging in to the game every day.
  •  You can only purchase and extend your Lunite Subscription when its remaining effective period is less than 179 days.
  •  If your Lunite Subscription has more than 179 days remaining, you cannot purchase additional subscription. Even in special circumstances with repeat purchases, your total subscription validity will not extend, and you will instead receive 330 Lunite as compensation.