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FAQ

Troubleshoot

I did not receive my purchase / only received it partially, what should I do?

We sincerely apologize for the inconvenience you’ve experienced.

Please restart your app completely as sometimes the top up will only be reflected after you restart the app.

If you still have not receive your top up as per your order, kindly contact us through only 𝐎𝐍𝐄 of the following platforms to avoid confusion:

  • Telegram: @SpaceGamingSG
  • WhatsApp: 9837 3736

Our support team is available from 𝟏𝟎:𝟎𝟎𝐀𝐌 𝐭𝐨 𝟐.𝟑𝟎𝐀𝐌.
You can also check out our processing times here.

When reaching out, please provide your order number to help us quickly track your order. Further updates will be communicated through the platform you contacted us on.

Thank you for your patience and understanding.

Last Updated 02/05/2025

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  • Each time you purchase the Lunite Subscription, you will immediately receive 300 Lunite and 30 days of Lunite Subscription. While your Lunite Subscription is active, you will receive 90 Astrites upon logging in to the game every day.
  •  You can only purchase and extend your Lunite Subscription when its remaining effective period is less than 179 days.
  •  If your Lunite Subscription has more than 179 days remaining, you cannot purchase additional subscription. Even in special circumstances with repeat purchases, your total subscription validity will not extend, and you will instead receive 330 Lunite as compensation.