During periods of high enquiry or order volume, response and order processing times may be longer than normal. Under such circumstances, the expected first response time is 15 to 30 minutes, although actual waiting times may vary depending on queue volume.

To facilitate faster assistance, customers are encouraged to provide the following information when submitting an enquiry:

𝐎𝐫𝐝𝐞𝐫 𝐍𝐮𝐦𝐛𝐞𝐫 (𝐢𝐟 𝐚𝐧𝐲):
𝐆𝐚𝐦𝐞 𝐍𝐚𝐦𝐞:
𝐑𝐞𝐥𝐞𝐯𝐚𝐧𝐭 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐃𝐞𝐭𝐚𝐢𝐥𝐬:
𝐒𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐈𝐧𝐪𝐮𝐢𝐫𝐲:

Thank you for your patience and understanding. We sincerely apologise for any inconvenience caused and appreciate your continued support.