Author: WEB ADMIN 3 (TEST ACCT)

What time is your customer service support operating hours?

Our live customer support operates daily from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟑𝟎 𝐀𝐌 (𝐒𝐆𝐓). 𝐓𝐲𝐩𝐢𝐜𝐚𝐥 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐓𝐢𝐦𝐞𝐬: 𝟏𝟎:𝟎𝟎 𝐀𝐌 – 𝟖:𝟎𝟎 𝐏𝐌: Within 15 minutes𝟖:𝟎𝟎 𝐏𝐌 – 𝟖:𝟑𝟎 𝐏𝐌: Within 30 minutes𝟖:𝟑𝟎 𝐏𝐌 – 𝟐:𝟑𝟎 𝐀𝐌: Within 15 minutes 𝐓𝐡𝐞𝐫𝐞 𝐦𝐢𝐠𝐡𝐭 𝐛𝐞 𝐚 𝐝𝐞𝐥𝐚𝐲 𝐨𝐟 𝟑𝟎 – 𝟒𝟓 𝐌𝐢𝐧𝐮𝐭𝐞𝐬 𝐢𝐧 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞 𝐢𝐟 𝐰𝐞 𝐚𝐫𝐞 𝐨𝐧 […]

I did not receive my purchase / only received it partially, what should I do?

We sincerely apologize for the inconvenience you’ve experienced. Please restart your app completely as sometimes the top up will only be reflected after you restart the app. If you still have not receive your top up as per your order, kindly contact us through only 𝐎𝐍𝐄 of the following platforms to avoid confusion: Telegram: @SpaceGamingSG WhatsApp: 9837 […]

How long does it take for me to receive my in-game topup?

Here’s a quick overview of the 𝐠𝐞𝐧𝐞𝐫𝐚𝐥 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐭𝐢𝐦𝐞𝐬 for our games on the SpaceGaming website: (𝐀) 𝐈𝐧𝐬𝐭𝐚𝐧𝐭 𝐓𝐨𝐩-𝐮𝐩 🕐 Processed within 0–5 minutes (Available daily) (𝐁) 𝐅𝐚𝐬𝐭 𝐓𝐨𝐩-𝐮𝐩 🕐 Processed within 15–30 minutes 🕤 Available from 9:30 AM – 2:30 AM (𝐂) 𝐍𝐨𝐫𝐦𝐚𝐥 𝐓𝐨𝐩-𝐮𝐩 🕐 Processed within 30–90 minutes 🕤 Available from 9:30 AM […]

Membership: What are SpaceGaming Membership and Its Benefits?

The 𝐒𝐩𝐚𝐜𝐞𝐆𝐚𝐦𝐢𝐧𝐠 𝐌𝐞𝐦𝐛𝐞𝐫𝐬𝐡𝐢𝐩 🚀is our exclusive loyalty program designed to reward our valued customers.  Get rewarded with tiered-based benefits as you journey along with us as a SpaceGamer! 🚀 𝐊𝐞𝐲 𝐁𝐞𝐧𝐞𝐟𝐢𝐭 𝟏: 𝐄𝐚𝐫𝐧 𝐒𝐩𝐚𝐜𝐞 𝐏𝐨𝐢𝐧𝐭𝐬 (𝐂𝐚𝐬𝐡𝐛𝐚𝐜𝐤) Space Points is our in-house rewards program for gamers. Get rewarded with Space Points when you top-up in-game currencies with […]

Membership: How do I check and redeem Space Points in my account?

𝐓𝐨 𝐯𝐢𝐞𝐰 𝐲𝐨𝐮𝐫 𝐜𝐮𝐫𝐫𝐞𝐧𝐭 𝐒𝐩𝐚𝐜𝐞 𝐏𝐨𝐢𝐧𝐭𝐬 𝐛𝐚𝐥𝐚𝐧𝐜𝐞: Step 1: Log in to your SpaceGaming account @ https://spacegaming.sg/login/ Step 2: Navigate to https://spacegaming.sg/my-points/ to view your points balance. Available points refers to the current balance of Space points that you have accumulated, ready to be redeemed for a suite of rewards —from redeeming cashback on you […]

Membership: How do I earn Space Points?

Space Points is our in-house rewards program for gamers. Get rewarded with Space Points when you top-up in-game currencies with SpaceGaming. There are 2 different ways that you would be able to earn Space Points. ❗𝐒𝐩𝐚𝐜𝐞 𝐏𝐨𝐢𝐧𝐭𝐬 𝐄𝐚𝐫𝐧𝐞𝐝 will expire within 180 days of the date of earning. 𝐏𝐫𝐢𝐦𝐚𝐫𝐲 𝐖𝐚𝐲: 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫, 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐞 After registering as […]

What is the SpaceGaming Wallet Feature?

The SpaceGaming Wallet is a secure and convenient digital wallet designed to streamline your gaming top-up experience. With this feature, you can: – 𝐏𝐫𝐞𝐥𝐨𝐚𝐝 𝐅𝐮𝐧𝐝𝐬: Top up your wallet in advance, allowing for instant purchases without the need for repeated payment entries. – 𝐒𝐞𝐧𝐝 𝐆𝐢𝐟𝐭𝐬: Instantly transfer funds to friends who also use SpaceGaming. It […]

I would like to withdraw from my Wallet. How do I proceed?

𝐏𝐥𝐞𝐚𝐬𝐞 𝐍𝐨𝐭𝐞: All withdrawal requests are subject to approval by our management team. To withdraw funds from your SpaceGaming Wallet, please contact our support team directly through one of the following channels: Telegram: @SpaceGamingSG WhatsApp: 9837 3736 When reaching out, kindly provide the follow information to facilitate the withdrawal process: 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫𝐞𝐝 𝐒𝐩𝐚𝐜𝐞𝐆𝐚𝐦𝐢𝐧𝐠 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐞𝐦𝐚𝐢𝐥 𝐚𝐝𝐝𝐫𝐞𝐬𝐬: […]

How do I top up my Wallet?

To top up your SpaceGaming Wallet, simply reach out to us on: Telegram: @SpaceGamingSG WhatsApp: 9837 3736 When reaching out, kindly provide the follow information to facilitate the top up process: 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫𝐞𝐝 𝐒𝐩𝐚𝐜𝐞𝐆𝐚𝐦𝐢𝐧𝐠 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐞𝐦𝐚𝐢𝐥 𝐚𝐝𝐝𝐫𝐞𝐬𝐬: 𝐌𝐞𝐬𝐬𝐚𝐠𝐞: I would like to top up my wallet 𝐀𝐦𝐨𝐮𝐧𝐭: $ [your desired amount] 𝐈𝐧𝐭𝐞𝐧𝐝𝐞𝐝 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐌𝐞𝐭𝐡𝐨𝐝: (Paynow/Shopee/SPayLater/Grab/GrabPaylater/Atome) We […]

How does your Gifting and Wallet Transfer work?

The SpaceGaming Wallet offers a seamless way to share funds with fellow gamers through our gifting and wallet transfer feature. 𝐇𝐨𝐰 𝐈𝐭 𝐖𝐨𝐫𝐤𝐬: 𝐓𝐨𝐩 𝐔𝐩 𝐘𝐨𝐮𝐫 𝐖𝐚𝐥𝐥𝐞𝐭: As Wallet top-ups are now done manually, please contact us on Telegram or WhatsApp and we will assist you there. 𝐀𝐜𝐜𝐞𝐬𝐬 𝐭𝐡𝐞 𝐓𝐫𝐚𝐧𝐬𝐟𝐞𝐫 𝐅𝐞𝐚𝐭𝐮𝐫𝐞: It is under “My […]