Author: admin4

What time is your customer service support operating hours?

Our operating hours are 10am to 3am daily. We aim to respond to all queries within the following time frame; 10 am to 11.30am: Within 15 MInutes 11.30am to 1.30pm: Within 30 Minutes 1.30pm to 3am: Within 15 Minutes

I only received my in-game topup partially, what should I do?

Firstly, please give 10-15 minutes after your purchase order to allow for the in-game topup to be completed. Meanwhile, you can do a restart of your game application or phone. If you still did not receive the in-game items fully, please reach us in the following format and we will assist you  Game:  Order Number:  […]

I did not receive my purchase, what should I do?

Firstly, please give 10-15 minutes after your purchase order to allow for the in-game topup to be completed. Meanwhile, you can do a restart of your game application or phone. If you still did not receive the in-game items, please reach us in the following format and we will assist you  Game:  Order Number:

How long does it take for me to receive my in-game topup?

If the product that you purchased is marked as instant , you can expect to receive it within 0-3 minutes once payment is completed, 24/7. Otherwise, the average processing time for all other products are 15 to 30 minutes from 10am to 3am daily. Do take note there are two exceptions to this. For Maplestory […]

What are Space Membership and Its Benefits?

SpaceGaming membership is a loyalty program that allow you to gain more discounts the more you purchase with SpaceGaming. When you start off as a new customer you will earn 50 points for every $ you spend. The number of points earned per $ will increase as you spend more. New Customers: 50 Points Earned […]

How to redeem Space Points?

Firstly, click the launcher at the bottom left of your screen. Next, click on redeem.  Under My Rewards, click “Rewards” and you will be able to redeem a coupon code based on the available points you have.

How to check the number of points I have remaining in my account?

Click on My Account > Point History

How do I earn Space Points?

Firstly, click the launcher at the bottom left of your screen.   Next, click on earn.  You will have a multitude of options to earn Space Points, either by following our Instagram, Telegram Channel or even referring a friend to purchase from us. If you choose to refer a friend, you will be required to […]

Can I stack Coupon Codes?

We generally do not allow stacking of coupons with other promotions (e.g., Influencer Collaboration, Telegram Promotions)

What is the SpaceGaming Wallet Feature?

SpaceGaming Wallet Feature allows you to top up cash into your wallet and use them whenever you need. You can also do a transfer to your friend that uses SpaceGaming as a gift.