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FAQ

Troubleshoot

What time is your customer service support operating hours?

Our operating hours are 10am to 3am daily. We aim to respond to all queries within the following time frame;

  • 10 am to 11.30am: Within 15 MInutes
  • 11.30am to 1.30pm: Within 30 Minutes
  • 1.30pm to 3am: Within 15 Minutes

Last Updated 07/02/2024

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  • Each time you purchase the Lunite Subscription, you will immediately receive 300 Lunite and 30 days of Lunite Subscription. While your Lunite Subscription is active, you will receive 90 Astrites upon logging in to the game every day.
  •  You can only purchase and extend your Lunite Subscription when its remaining effective period is less than 179 days.
  •  If your Lunite Subscription has more than 179 days remaining, you cannot purchase additional subscription. Even in special circumstances with repeat purchases, your total subscription validity will not extend, and you will instead receive 330 Lunite as compensation.